Diversity House Citizen Advice Services
In a recent podcast, Dr. Zina from Diversity House hosted Karen Woodall from Citizens Advice to discuss the crucial role the organisation plays in supporting individuals and families during challenging times. This engaging conversation provided a deep dive into the services offered and the ongoing cost of living crisis.
Karen emphasised that Citizens Advice has been providing free, independent, and confidential advice since 1939. From benefits and housing to debt and immigration, the organisation supports people through complex challenges. The cost of living crisis, particularly soaring food, fuel, and housing costs, has dramatically increased the demand for services. Many clients now rely on food and fuel vouchers weekly, reflecting the harsh realities many face.
Citizens Advice doesn’t just assist clients with immediate needs; they also focus on long-term empowerment. For example, the team helps individuals maximize their income through benefit entitlement checks, guides them on debt management, and even supports energy-saving initiatives. Specialists, like the cost-of-living team, provide tailored advice to ensure that clients receive comprehensive support.
Karen highlighted the vital role of volunteers, who provide much of the frontline support. Volunteers come from diverse backgrounds, including university students and retirees, bringing unique perspectives and skills. She encouraged those interested in community service to consider volunteering.
One of the podcast’s key messages was the importance of collaboration. By working together, organisations like Diversity House and Citizens Advice can provide seamless support to individuals, addressing a wide range of needs and fostering independence.
Citizens Advice is also expanding its outreach, including initiatives for underserved communities such as the Gypsy, Roma, and Traveler populations. With these efforts, the organisation continues to empower individuals and strengthen communities during these challenging times.
For more information on Citizens Advice services or to volunteer, visit their website.