Charity Work: is it more about worries and hopes?

The discussion opened with personal introductions, giving insight into each guest’s journey into the voluntary sector. All shared the emotional weight that comes with working in charity — the blending of personal identity with professional purpose. As Claire noted, “You become your job.” It was clear that for all of them, charity work is more than a role — it’s a calling.

Each leader spoke passionately about their organisation’s mission. Claire described Age UK Kent Rivers’ broad work supporting people over 50 and those with learning disabilities — offering services from companionship calls to full care. Carey introduced SATEDA, a specialist domestic abuse charity helping women and children across Kent rebuild safer, more empowered lives. Jude explained the multi-faceted work of Citizens Advice Swale — from supporting people in debt, to employment disputes, to campaigning for systemic change. Michelle shared how her organisation, Helping Ukraine Sheppey, sprang into action to welcome Ukrainian refugees and has since opened a vibrant community café in partnership with Age UK.

However, with such purpose comes pressure. One of the biggest themes was the constant worry over funding. Each guest voiced concerns about maintaining services amidst growing need and dwindling resources. Waiting lists, staff burnout, and the emotional toll of supporting highly vulnerable individuals were recurring challenges. As Carey pointed out, “We can’t change anything without money — expert services cost.”

Despite the worries, the conversation was filled with hope. The guests spoke about the joy of small wins — helping someone find the courage to call a doctor, or empowering someone to make their own choices after years of trauma. Collaboration was another source of optimism. The guests highlighted strong partnerships between charities, often sharing space, referrals, and resources to amplify their impact. The Heather House hub was a prime example of charities coexisting and helping one another better serve the community.

Dr. Zina concluded by sharing her own reflections on joining the charity sector — surprised by the complexity, challenged by the demands, but ultimately moved by the mission. The guests agreed that while charity work can be exhausting, it is also deeply fulfilling. “Helping others is helping ourselves,” Michelle summarised, echoing a sentiment shared by all.

This conversation was a testament to the compassion, resilience, and power of women leading change on the ground. As the sector faces increasing strain, it is their stories, their leadership, and their shared hope that will continue to carry communities forward.